Frequently asked questions

Choose Nidra Align for cushioning between your knees, or Nidra Contour for shaped head and neck support while side sleeping. The Sleep System includes one of each. Fit and comfort vary with your body, mattress and preferred position.

The Sleep System contains one neck pillow and one knee pillow. The Family Set contains two of each. Check the selected option and the contents shown before adding it to your cart.

The payment methods available for your order are shown at checkout. Cash on delivery is available for eligible PIN codes and orders; a handling fee may apply. Choose from the options actually displayed before confirming your order.

Standard shipping is free on prepaid orders above ₹999 under our published shipping policy. Charges for other orders and any COD fee are shown at checkout. Product prices include applicable GST.

Orders are processed in 1–2 business days. After dispatch, estimated delivery is 3–5 business days for metros, 5–7 for other cities and 7–12 for remote areas. These are estimates, not guaranteed dates. Availability depends on your PIN code.

Use the tracking link in your dispatch notification, or visit Track your order for help. Tracking can take up to 24 hours to become active after dispatch.

Our published policy allows eligible damage, defect, incorrect-item and missing-item requests within 7 calendar days of delivery. Change-of-mind and used-product returns are excluded. Visible transit damage must be reported within 48 hours. Please read the full Return & Refund Policy, including its evidence and packaging requirements, before ordering.

Contact us before dispatch to request cancellation. Once the parcel has been handed to the courier, our published return policy applies.

Ask our team for the current product specifications or pack label before ordering if a detail is not listed. For Nidra Warmth, check the complete ingredients, wear time and manufacturer instructions before use.

WhatsApp or call +91 96054 44465, or email directors@monochromeindia.com. Support hours: Monday–Friday, 10 AM–5 PM IST. Include your order number for order-related questions.