Shipping policy

 

      We ship across India and want your order to reach you quickly and in perfect condition. Here is exactly what to expect.

      1. Order processing
      Orders are processed within 1 to 2 business days of confirmation. Business days are Monday to Friday, excluding public holidays. Orders placed after 4:00 PM IST, on Sundays or on public holidays are processed on the next business day.
      For Cash on Delivery orders, our team will attempt to confirm your order by phone, WhatsApp or SMS before dispatch. If we are unable to reach you after three attempts within 48 hours, the order may be cancelled to protect against fraudulent orders.

      2. Delivery timelines
      
        DestinationEstimated delivery
        Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad)3 to 5 business days
        Tier 2 and tier 3 cities5 to 7 business days
        Remote areas, North East, Jammu and Kashmir, Ladakh, Andaman and Nicobar7 to 12 business days
      
      These are estimates from the date of dispatch, not the date of order. Delivery timelines are indicative and not guaranteed. Delays may occur due to weather, courier network disruptions, regional restrictions, festivals or other events beyond our control. We will keep you informed of any significant delay.

      3. Shipping charges
      
        Free standard shipping on all prepaid orders above Rs. 999
        A flat shipping charge is displayed at checkout for orders below the free shipping threshold
        A Cash on Delivery handling fee may apply and will be shown transparently at checkout before you pay
        All prices displayed are inclusive of applicable GST. The complete price breakdown including product price, shipping and taxes is shown at checkout before payment
      

      4. Order tracking
      Once your order is dispatched you will receive a tracking number by email, SMS and WhatsApp. Tracking information may take up to 24 hours to become active on the courier partner's website after dispatch.

      5. Delivery attempts and address accuracy
      Our courier partners will make up to three delivery attempts. Please ensure that:
      
        Your delivery address is complete and accurate, including landmark and PIN code
        Your mobile number is correct and reachable, as couriers call before delivery
        Someone is available to receive the package at the address provided
      
      If delivery fails after three attempts, or if the package is returned to us due to an incorrect address, an unreachable phone number or refusal to accept, the order will be treated as a returned shipment under clause 6.

      6. Cash on Delivery: refusal and returned shipments
      Cash on Delivery is offered as a convenience and is a service we extend in good faith. When a COD order is placed, we incur packaging, forward shipping and reverse shipping costs regardless of whether the parcel is accepted.
      
        If a COD order is refused at the door, repeatedly unavailable or returned undelivered, we reserve the right to recover reasonable shipping costs incurred, or to require prepayment on future orders from the same customer, address or phone number
        We reserve the right to restrict or withdraw the Cash on Delivery option for specific customers, PIN codes, order values or products at our discretion
        We reserve the right to cancel or decline any order where we reasonably suspect fraud, abuse, resale intent or a pattern of refused deliveries
      
      Please only choose Cash on Delivery if you are certain you wish to receive the order.

      7. Serviceability
      We deliver to most PIN codes across India through our courier partners. You can check serviceability by entering your PIN code on the product page or at checkout. Some PIN codes may not be serviceable for Cash on Delivery even where prepaid delivery is available.

      8. Partial shipments
      Orders containing multiple items may be shipped in separate packages arriving on different dates, at no extra cost to you. Each package will carry its own tracking number.

      9. Lost or missing shipments
      If your tracking shows no movement for more than 7 consecutive business days, or your shipment is marked delivered but not received, contact us at directors@monochromeindia.com within 7 days. We will raise an investigation with the courier partner. Where a shipment is confirmed lost in transit, we will send a free replacement or issue a full refund at your choice.

      10. Country of origin
      Country of origin for each product is stated on the respective product page in compliance with the Legal Metrology (Packaged Commodities) Rules, 2011 and the Consumer Protection (E-Commerce) Rules, 2020.

      11. International shipping
      We currently ship within India only. We do not accept international orders at this time.

      
      Questions about a shipment? Email directors@monochromeindia.com or WhatsApp +91 96054 44465, Monday to Friday, 10:00 AM to 5:00 PM IST.